Refund policy

Our Return Policy

By purchasing Sonoma Apothecary products, you're supporting a small, independently owned business here in Sonoma, California. Every product is hand-crafted in small batches using natural, locally sourced ingredients. To keep our quality high and our prices fair, we do not accept returns or exchanges, with the exceptions below.

Damaged, Defective, or Spoiled Products

If your order arrives damaged, or a product is defective or has gone bad, we'll make it right.

Please contact us at hello@sonomaapothecary.com within 5 days of delivery and include:

- Your order number
- A brief description of the issue
- A photo of the damaged or affected product and packaging

Once we've reviewed your request, we'll send a replacement or issue a refund for the affected item. We may ask that the item be returned to us and if so, we'll cover the return shipping.

Incorrect or Missing Items

If you received the wrong item or something is missing from your order, contact us at hello@sonomaapothecary.com within 5 days of delivery with your order number, and we'll happily correct it.

A Note on Our Products

Because our products are made with natural ingredients and without harsh synthetic preservatives, we recommend storing them away from direct sunlight and extreme heat. Products that have been used, opened, or improperly stored are not eligible for replacement unless they arrived damaged or defective.

Questions?

We're a small team and we care about every order. If anything isn't right, reach out at hello@sonomaapothecary.com, we'll do our best to help.